A: simlpy click on the Forgotten my Pasword or User link, you will be asked for your email and username and will receive an email asking you  to re-set your password. If you have forgoten your user-name simply send your email address and we will send you your details.

You must be a Registered Member to trade on eSwap, Registration is easy and you will receive confirmation when your Registration is Complete.

To register simply go to Login: Click the Join Today and follow the prompts, you must agree to eSwaps Terms and Conditions to complete your registration.

You will be sent an activation email to finalise the membership to eSwap.com.au

eSwap will allow you to refine your search from:

All Items:/ Auction Only:/  Buy Out:/ Swap Only

You can search for items by category or Item, we have provided two search sections on the main page to make finding your item of interest easy, remember there is also a full search function when you are in the classified sections of eSwap.

There is also a search by Location and Price in the refined search pages.

Finding items on eSwap is easy, there are a few ways to search, you can select a category search like ARTS and check out all listings within the Arts Category, or be more specific by searching items like Nokia N96 and see if there are any available. The system will also let you search by state and price as well if required.

SEARCHING CLASIFIED SECTION

To search the Classified section simply click GO TO CLASSIFIEDS  all of the classified pages will be at your disposal, in Cars, Motor Cycles, Boats, Real Estate. To return to the Auctions and Swap Pages re-click GO TO AUCTIONS to return.

If you need to update your details please login and go to your Dashboard, Click on Manage Account and you can make the changes and click Save Changes to finish.

If you do not receive your activation and confirmation email please check your email filter settings.

Firstly check your Junk email folder and if the eSwap email is there simply click “ADD to Safe Senders List”

This should work for Hotmail, Outlook, Gmail etc; all of the email providers will have a way of unblocking wanted emails.

If you are experiencing continued trouble please email us and we will endeavour to talk you through the issue.

Please make sure you have entered the correct username and password combination, if you are unsure of the username or passwords please go to the Forgotten Password or Username and we will send you the details. I.e. we will send the user name you registered with and if the password is not working we will send to a re-set password email to fix the problem.

You can see your reputation in your Dashboard, all of your feedback will be there and can be seen as a seller and buyer. Dates and Item details will also be displayed.

Your account will be billed monthly and you will have seven days to pay the account, you can pay your account by clicking the PayPal payment window and you will be taken to the PayPal Secure payments window. Payment options are displayed there and will be credited to your account balance.

Your dashboard is the hub of you activity on eSwap, from there you can manage all aspects of your account with us.

Please take time to familiarise yourself with all of the sections within the Dashboard.

The tabs on the left hand side will open sub menu’s allowing you to see all of your account details, your Clubs, your store, check your reputation,. You will also have a full Bidding History with favourite seller, won items, didn’t win and the items you have been watching.

You can manage you Emails from the dashboard as well, with Sent, Unread and Read messages etc.

With selling the tab will open to Active Items, Sold, Unsold and Scheduled so you have a clear picture of your selling activity.

The Swapping tab will also break down you swapped items including offers you have sent and received within the swapping process.

The Classified tabs works the same as the selling tab, all of the activity you have had will be there.

       Anything you do online does come with some inherent risks, everyday in the media we hear about problems that happen caused by criminal’s and it a constant issue that we all need to be vigilant about.

       When you bid, buy or swap online please check the item details carefully, make sure you have read the item description carefully, asked questions from the sell/swapper about anything that you are concerned about. Don’t proceed with anything you are not confident about.

       Make sure the payment methods are what you will be happy to use, check the delivery cost, delivery times and also consider the sellers ratings (note how long the seller has been using the site because they may not have had time to gain any ratings yet).

       Sometimes images may appear COPIED form a brochure or Catalogue; these images might look too professional, perfect or no background colours/content. The seller should be willing to take actual pictures to prove they are in possession of the item/s.

       Contact the seller and ask for verifiable contact details, always be wary of things that seem too good to be true, it’s a much used term but “IF IT SEEMS TO BE TOO GOOD TO BE TRUE IT USUALLY IS”!!!!

       Try and be in control of the payment method, never send cash, don’t use Western Union as payments are unrecoverable.

       Always push for COD, PayPal or Credit Card, big ticket items can be handled pretty safely by Escrow that is a third party agent who will not release the funds deposited until both parties agree to go ahead. This is great for Cars, Boats, and Motor Cycles etc. Look up https://www.escrow.com for more information on how process works.

You must become a registered member In order to buy or sell items on eSwap.com.au.

Simply go to our registration page, you will need to provide your email address and contact details and setup a user account.

Your contact details are supplied to the seller after an auction ends, so make sure they are correct.

Your 'User ID' must be unique and will be your identification you will need your 'User ID' to sign in and access your Dashboard, Clubs and Member areas.

After finding what you're looking for, click on it to view the details. Read the item description carefully; check the item details such as type, model, size and colour etc.

Check the postage/delivery and insurance costs and the seller's payments methods.

If you have any questions, contact the seller directly.

Check the description and photo carefully and make sure it looks real and has not been copied from a brochure.

Have a look at the Seller's profile and view their Ratings and any feedback to see what other members have said about them. You can also see how many other items they are selling.

Please see "Safe Trading" in FAQ 

Bidding on eSwap is easy, you must be logged in to bid, offer or swap items on eSwap , when you have found and item you like click on the BID Tab, a dropdown box will appear with the item details, the time left  and the Least amount you need to bid. Input the figr5e you want and press Place Bid.

This is very helpful when trying to buy at the least possible price, it’s up to you how for you want to go.

Many items have the Buy now Tab as well as Action so if you want the Item NOW then this is the way to go, simply click the Buy Now Tab and a Drop Down box will appear, because the Buy Now price is displayed you only need to enter the quantity i.e. 1, 2, 3, items etc, the system will direct you to the payment page and you can complete the transaction via the Sellers preferred payment system. (Please read Safe Trading in our FAQ pages if you are unsure of the seller or the process)

After you have won or purchased the item contact the seller to complete the sale. The seller should send you an invoice with their payment details

There are many ways to pay for items that you purchase but some ways are safer than others.

PayPal is one of the safest and easiest ways to pay the seller; it is our recommended way to pay for you won item. Direct deposit can be dangerous when trying to resolve a dispute as when the money has left your account you have a little or no chance of getting it back if there is a problem with the Seller or the goods.

eSwap.com.au prohibits the use of Western Union money transfer for making payments.

COD and Credit Card via PayPal is a very safe way to trade and for big ticket Items you could try Escrow.com they would hold the funds until they are cleared to release them to the seller.

Don’t forget to let the Seller know you have paid and look out for the payment, also confirm the delivery arrangements if you can.

Ratings are very important in online trading, this is the best way to tell other users who to trust and support or if you have not had a good experience or service from a seller it’s a good way of warning others.

Leave a rating for the seller to provide other members with an indication to how well the seller performed in the sale.

Leave the rating as soon as possible after the transaction.

eSwap.com.au is the only web site that truly allows online swapping (bartering) because the software has been specifically built to allow real-time negotiation.

When you find an item you want you can make an offer in real-time to the seller, you can even upload your swap item so the real negotiations can take place. The final outcome will be if the original seller/swapper is happy with th swap deal, it could be an Item for Item (straight swap) or swap plus cash difference (that can work either way you swap plus some money or your item may be worth more so you would get his item plus some money) the choices are between both parties. It’s totally unique and has so many options for collectors, hobbyists, enthusiasts, and having the Clubs and Associations involved we can help you swap/trade globally like never before.

You must not list any heritage items or artefacts on eSwap.com.au

Images or content which is adult or sexual related or inappropriate for people under 18 are forbidden on eSwap.

You must not list items that are considered to be indecent by the authorities or illegal to display or sell in Australia.

You must not list any fireworks or any form of pyrotechnics on eSwap.com.au

Original Equipment Manufacturer software (OEM)  must not be listed on eSwap.com.au unless listed with the specified accompanying hardware.

Real estate can be listed on eSwap.com.au but due to the complicated laws governed by the sale of real estate are not legally binding.

Sellers can list Real-Estate in the Classified section as a means of attracting a purchaser but would need to comply with the relevant Real-Estate laws of the State or Territory they are in.

You must not list software which directly or indirectly interfere with eSwap’s operational software or accesses eSwap.com.au web site and database at any time.

eSwap.com.au does not allow ticket scalping; tickets can only be re-sold at their face value only.

To prevent tickets being sold over their face value they must be listed as "Buy Now” only items with a price below or equal to the face value of the ticket can be sold on eSwap

It is a requirement if listing Therapeutic goods, unless exempt, must be described as 'registered' or 'listed' goods when being listed on eSwap.com.au

All listed medicines must display an "AUST L" number on the label.

All registered medicines must display an "AUST R" number on the label as required by the Therapeutic Goods Administration (TGA).

You must not sell tobacco which includes cigarettes, cigars, and smokeless tobacco on eSwap.

Tobacco related items may be allowed for sale. You cannot sell Bong’s used for smoking cannabis and other drug-taking paraphernalia is illegal and may not be listed on eSwap.com.au.

Please see our section on DRUGS for more banned items.

Only Used Clothing that has been cleaned before sending can be listed on eSwap, it must be clearly stated that the item has been worn and has been properly cleaned before sending.

Used Underwear both Adult’s and Children’s including used nappies must not be sold on eswap.com.au

Used cosmetics must not be listed on eSwap.com.au.

You are responsible in making sure that you are legally allowed to buy or sell an item.

eSwap.com.au  reserves the right to remove any prohibited and restricted items including those not on this list if they are considered inappropriate, illegal or are in breach of our User Agreement. Listing fees (if applicable) are non-refundable.

Clubs pages are unique to eSwap, when starting a Club the President or Nominated person simply goes to their Dashboard and Clicks the Clubs Tab:

Then click on “Start a Club” Tab, a new window will open with several information boxes for the president to fill in.

These include an “about the Cub and the Club location (for meetings etc) or just the mailing address.When all the boxes are completed it is ready to go, a picture or logo can also be uploaded prior to doing live, then it’s a matter of clicking “create Club” and you will see it in the Clubs tab on the main page.

The Club President can up-date or change Club details at any time from their Dashboard, there is an “edit Clubs” tab for this purpose so the changes can be made quickly and then updated in real time.

When the time comes for President of a Club to change the system will allow that to be done via the Current presidents Dashboard.

The current president would log into the Club via the Dashboard and Change the “President Email Address” and input the new presidents Username. Then when updated the new president will have access to the Club through their Dashboard.

If there is an issue within the club and it is not able to be done in this way the eSwap Tech people would be able to manually do that for the Club members.

Joining a Club on eSwap is easy, simply go to the Clubs Tab and click to display all the Clubs that are listed, Click on the one you wish to join and within the Club Details box you will see the Join the Club Link, by clicking the link you will see the club in your dashboard. You can also contact the Club president by clicking just below the join link.

Your Dashboard is the hub of you activity on eSwap, when you are in the dashboard click on the Mail tab and youR emails will be displayed:

You will have an inbox, sent messages, unread and saved messages.

There are options to reply, save, and delete messages within the messages tabs.

eSwaps unique software will allow you to attach items that are on eSwap’s, swapping and auction pages.

Log into your dash board and select the club that you want to attach the items to, and then click in the Club Auction box or Club Swap Items box.

You will see View all Club items as a link, click that link and all of the listings you have that are currently live on the site will be displayed, you can add more items by clicking add your items button a new window will drop down and all of your items will be displayed, select what item or items you want by the tick box and that item or items will then also appear within the club pages under selling or swapping headings.